Welcome to the Thomas Pink website terms and conditions for use ("Terms"). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions please do not use our Website.

Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by email at customerservice@thomaspink.com.

Our lines are open 7 days a week. Please note that all calls to our Customer Service Representatives will be charged at the local rate (mobile users may incur additional costs). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

You should print a copy of these Terms for future reference.

Personal Information means the details provided by you on registration.

Product means a product displayed for sale on the Website.

Serviced Countries means countries we provide goods to including the United Kingdom and the United States of America.

We/us means Thomas Pink Shirtmaker Limited of Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL, United Kingdom.

Website means the website located at https://thomaspink.com or any subsequent URL which may replace it.

You means a user of this Website.

2.1 Access

You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. Our Website is only intended for use by people resident in the Serviced Countries. We do not accept orders from individuals outside those countries.

2.2 Registration

2.2.1 By registering as a user of our Website, you warrant that:

(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email customerservice@thomaspink.com, or calling us on +44 (0) 161 826 6992.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Terms from time to time in accordance with clause 14.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

3.1 Ordering

3.1.1 By placing an order through our Website, you warrant that you are:

-  legally capable of entering into binding contracts;

-  at least 18 years old;

-  resident in one of the Serviced Countries; and

-  accessing our Website from that country.

3.1.2 When placing an order you will be automatically added to our marketing emailing list. You can opt out of promotional email activity at any time by clicking on the "unsubscribe" link at the bottom of any marketing email.

3.2 How the contract is formed between you and us

3.2.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

3.2.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3.2.3 We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after you have been issued with a Dispatch Confirmation or after your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

3.2.4 Non-acceptance of an order may be a result of one of the following:

-  The Product you ordered being unavailable from stock.

-  Our inability to obtain authorisation for your payment.

-  The identification of a pricing or Product description error.

-  You not meeting the eligibility to order criteria set out in these Terms.

3.2.5 In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

3.2.6 If you do require any information regarding orders you have placed with us please email or call us, or write to us at the following address:

Customer Service Manager

Thomas Pink Shirtmaker Limited

11-12 St James’s Square

London, SW1Y 4LB

3.2.7 You may not purchase any Product from this Website for resale by you or any other person, and you may not resell any item purchased from this Website.

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you have received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy.

4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.

5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We will confirm the price of a Product in the Dispatch Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However, while the colour reproduction is a close representation, a slight variation in the actual Products may occur.

6.1 The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure. Thomas Pink cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.